Last week, we published some pricing and availability details of Nexus One. But as it turns out , details of an Early Termination Fee (ETF) have now surfaced from the Super Phone’s Terms of Sale.
It’s clear that Nexus One is priced $530 for unlocked version or $180 subsidized version with a 2-year T-Mobile contract for US Customers. Note that here, $180 is just for the phone, you have a separate $80 /month charges from T-Mobile.
What happens if you cancel the contract within the first 120 days? Well, in that case, you have to pay Google the difference between subsidized and unsubsidized versions of the phone i.e $530 – $180 = $350!
What hurts more is that this $350 ETF is Google-only i.e you have another ETF kind of charge from the side of your carrier as well (whose contract you are canceling). Yet another twist in the tale is that, existing T-Mobile customers in the US have to purchase a new contract; they CANNOT purchase Nexus One on their current contracts.
Google has not still cleared if the double ETF is an error. They have chose to keep mum on this one for now. We recommend that if you want to get rid off all these complexities and simply want to enjoy your Nexus One experience, you have no option but to buy the $530 unlocked phone.
What’s frustrating the customers even more is the confusion regarding where to file the complaints. To remind you that Nexus One has 3 players involved here : HTC ( as a manufacturer ) + Google ( as branding and selling company ) + your own carrier. So the confusion is bound to arise between the customers.
Though Nexus One was launched amidst huge buzz, it definitely hasn’t lived up to its expectations. The reason being that, Google did plan to take the plunge in the smart phone market, but it didn’t chalk out the finest of details before shipping the phone to its buyers.
One of the major reasons behind iPhone’s success was its extended customer support. Nexus One Customer Care Services are available only over the web, everykind of complaints (regarding Google’s Device) is over the web, nothing on the phone itself. Well, if Google really wants to put up a show better than Apple’s iPhone, it better buck up soon bcoz too many complexities like these only leave the customers confused and disgruntled with the product.
( Via Mashable)
